Client Fees

SRA transparency rules – information for website

From December 2018 under Rule 1 of the SRA Transparency Rules all regulated law firms are to publish information on the prices they charge in relation to Probate and Debt recovery (up to £100,000) matters.

Fixed Fee Meetings

Initial advice regarding your matter is available at a fixed fee starting at £250 plus VAT with Ms Reyat and Ms Rochford or £300 plus VAT with Mr Avadis, this will include a 1-hour meeting and a letter of advice. In the event the meeting continues beyond 1-hour, hourly rates will apply beginning from £225 plus VAT with telephone calls and letters are charged at 10% of our hourly rates. Please note this quote is subject to the complexity of your matter.

Probate Case – Obtaining Grant of Probate / Letters of Administration

Hourly rate: £225 to £300 per hour plus VAT depending on seniority of Solicitor conducting matter. Please see further information on our team below.

Fix fee may be available (on a case by case basis) – £1000 (VAT not included) plus any Court fees due

This fee includes the following:

· Initial consultation and advice

· Paying IHT, if applicable

· Preparation and submission of application to obtain Grant of Probate

*Stage 1-Stage 3 below

Please note the following additional charges:

· Land Registry Search Fee £3.00 per search

· Oath Checking Service £12.00

· Probate Registry Fee £215.00

· Additional Copy of Grant of Probate £1.00 per copy

Costs may be higher in cases of extreme complexity, cases where there are multiple beneficiaries and/ or where inheritance tax is payable.
The above quoted fee will also vary subject to any international element.
Key Stages
Stage 1 Valuing and collating estate*
Stage 2 Paying IHT, if applicable*
Stage 3 Applying for Grant of Probate or applying for Letters of Administration, if no Will *
Stage 4 Informing interested parties
Stage 5 Gathering Estate assets, liquidate if required including paying any debts from the Estate
Stage 6 Distributing the Estate in accordance with Will or in accordance with the Rules of Intestacy
Stage 4 – Stage 6 is subject to an hourly rate beginning at £225.00 plus VAT.
Time Scales
We would expect these proceeding to last between 6 -12 months however it is difficult to accurately predict exactly how long it will take to conclude matters due to the complexity of each case and the processing times by the Probate Registry and/ or HMRC.

Debt Recovery Matters

Initial advice regarding your matter is available at a fixed fee starting at £250 plus VAT with Ms Reyat and Ms Rochford or £300 plus VAT with Mr Avadis, this will include a 1-hour meeting and a letter of advice. In the event the meeting continues beyond 1-hour, hourly rates will apply beginning from £225 plus VAT with telephone calls and letters are charged at 10% of our hourly rates. Please note this quote is subject to the complexity of your matter.

All further work is undertaken at hourly rates: £225 to £300 per hour plus VAT depending on seniority of Solicitor conducting matter. Please see further information on our team below.

Please note the following additional charges, if applicable:

· Court Fee
The court fee is based on the value of the debt being recovered, plus interest.

Key Stages
If parties are unable to reach an agreement with our assistance or directly, the following stages apply.
Stage 1 Letter before Action
Stage 2 Application to Court
Stage 3 Judgment
Stage 4 Enforcement
Time Scales
It is difficult to accurately predict exactly how long it will take to conclude matters due to a number of variables and at what stage the parties reach an agreement or whether the involvement of the Court is required.

Our Team

Laurie Avadis Solicitor PQE: 36 years
Candice Rochford Solicitor PQE: 6 years
Kiran Reyat Solicitor PQE: 3 years
Ms Rochford and Ms Reyat are supervised by Mr Avadis who has over 33 years’ experience in dealing with Probate and Debt Recovery matters.
The firm ensures that all solicitors undertake Continuous Professional Development (CPD) training annually.

Complaints

In the event you wish to raise an issue, you should contact Mr Avadis to arrange a meeting either in person or on the telephone. Please note you will not be charged for raising any issues.
If the scheduled meeting is unsuccessful the following will apply:
1. We will send you a letter acknowledging receipt of your complaint within 7 days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to our clients care partner: Mr Avadis who will review you matter file and speak to the member of staff who acted for you. We will also review the file to ascertain exactly what happened.
3. Mr Avadis will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgement letter.
4. Within 3 days of the meeting, Mr Avadis will write to you to confirm what took place and any solutions he has agreed with you, unless you specifically say you do not want this done. In appropriate cases remedial action will be taken and we will make redress to you.
5. If you do not want a meeting or it is not possible, Mr Avadis will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 14 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Mr Lewis or Ms Nedas of Lewis Nedas to review the decision of Mr Avadis or suggest an appropriate alternative such as review by another local solicitor or mediation service.
7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complain and explaining our reasons. If we consider that ADR is appropriate, we will refer your case to a certified provider of ADR.

If you are not satisfied with our internal complaints system after we have had 8 weeks to investigate your complaint you can refer the existing complaint to The Office for Legal Complaints – the Legal Ombudsman at any time from 6 months from our final response.

In terms of making a complaint to the Legal Ombudsman a complainant has six years from the date of act/omission, or three years from when the complainant should have known about the complaint. They will not accept complaints where the act or date of awareness is before 5 October 2010.The role of the OLC is to resolve disputes between solicitors and clients and more information can be obtained at:

Legal Ombudsman,

PO Box 6806

Wolverhampton

WV1 9WJ

You can write to the Legal Ombudsman at the above address or email them at enquiries@legalombudsman.org.uk. You can view the rules of practice for the Legal Ombudsman at www.legalombudsman.org.uk

If we have to change any of the timescales above, we will let you know and explain why.

Some clients may not have the right to complain to the Legal Ombudsman, for example:

1. Most businesses (unless they are defined as micro enterprises)
2. Charities or clubs with an annual income of more £1m, or
3. Trustees of trust with asset value of more than £1m will not have the right to complain to the Legal Ombudsman.